For returns please email hello@frenchiewear.com.au. We will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.
Delivery & Returns
DELIVERY
We have very fast dispatching times of generally the same day before 1 pm and can be up to 2 working days depending on heightened order dates. Standard shipping times to all major cities are approximately 5-8 business days. Express shipping times to all major cities is approximately 3-4 business days. For rural areas, standard shipping can take up to 14 business days (remote areas).If you have not received an order within 14 days, please notify us by email at: hello@frenchiewear.com.au
You can have your package delivered to your work address if this is more convenient for you.
Please note Frenchie wear is not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. Frenchie wear. Is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.
It is possible to cancel or change your order if it hasn’t been packaged. This includes changing the size or colour of a product, removing an item, changing the delivery address or payment method. Contact us and we will help you.
If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement. Please note that refund will not include the outward shipping fee and a restocking fee of 10 AUD will be deducted to the final amount you will be refunded for.
30 Day money back guarantee 🌎
We pride ourselves on our quality and we understand ordering online can sometimes be daunting. All frenchie items have a 30 day warranty as well so you can shop with confidence as we ensure all products are at the highest standard and should never fault. If the item is deemed to be faulty we will automate replace the item free of charge.
That is why we guarantee that any defects in our products, if they ever occur, will happily be replaced or a 30 Day Money Back Guarantee if you change your mind!
If your return item arrives in a damaged condition, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.